Shipping policy
Shipping Policy
Thank you for shopping with GLOWE+. We're committed to getting your order to you as quickly and reliably as possible. Please review the details below so you know exactly what to expect after you place an order.
Order Processing
All orders are processed within [1–3] business days (Monday–Friday, excluding holidays). Orders placed after [3:00 PM] or on weekends and holidays will begin processing the next business day.
Once your order has been processed and shipped, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.
During new product launches, promotions, and peak seasons, processing may take slightly longer. We appreciate your patience and always work to ship as fast as we can.
Shipping Times
Estimated delivery times after processing:
- Standard Shipping: [5–9] business days
- Expedited Shipping (if available): [2–4] business days
Please note that these are estimates, not guarantees. Delivery times can be affected by carrier delays, customs processing, weather, and other factors outside our control.
Shipping Rates
- Free Shipping when special events apply
Your exact shipping cost is calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order ships, you'll receive an email with a tracking link. Please allow up to 48 hours for tracking information to update after you receive it.
If you haven't received a shipping confirmation within [5] business days of ordering, check your spam/junk folder first, then reach out to us at support@gloweplus.com and we'll be happy to help.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. GLOWE+ is not responsible for orders shipped to incorrectly or incompletely entered addresses.
If you notice a mistake, contact us at support@gloweplus.com as soon as possible. If your order has not yet shipped, we'll do our best to correct it. Once an order has shipped, we're unable to change the delivery address.
Delayed, Lost, or Missing Packages
If your tracking shows delivered but you can't locate your package, please:
- Check with household members, neighbors, and your building's mailroom or front desk.
- Look around your property for a safe drop-off spot.
- Allow 1–2 additional days — carriers occasionally mark packages as delivered slightly early.
If it still hasn't turned up, contact us at support@gloweplus.com and we'll work with you to resolve it.
Customs, duties, and taxes: International orders may be subject to import duties, taxes, or customs fees determined by your local authorities. These charges are the responsibility of the customer and are not included in your order total or shipping cost. GLOWE+ has no control over these fees and cannot predict their amount.
Damaged or Defective Items
We take great care in packaging every order. If your item arrives damaged or defective, please contact us at support@gloweplus.com within [7] days of delivery with your order number and a photo of the issue, and we'll make it right.
Questions?
We're here to help. For anything related to your order or shipping, reach out anytime:
Email: support@gloweplus.com
We aim to respond to all inquiries within [24–48] hours.
This policy is subject to change without notice. Last updated: Aug '26